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8 © 2011 C J International. Trading as C J Real Estate. Landlord Information Booklet Arrears Control Our management team’s task is not only to lease the property but also to maintain the property in a good condition and organising the owner’s income on time. We also understand that ma ny owners rely on their rental income to meet their mortgage payment. Therefore, it is a crucial task for our management team to manage the rent arrears with appropriate measures. Arrears Control Procedure • SendSMSreminder • Contacttenantsoverthephone 1 - 14 days in arrears • SendFirstreminderletter 7 days in arrears • Send Second reminder letter 10 days in arrears • Final letter with termination notice • Visit the property 14 days in arrears 14 days' Termination notice period Tribunal application eviction date Tribunal member's Hearing Tribunal order Please note that if the notice is sent by post, four business days should be added to the time of notice to be delivered.