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3 © 2011 C J International. Trading as C J Real Estate. Landlord Information Booklet Committed to Excellence The C J Real Estate Property Management team is committed to excellence in custome r service and passionate about their work. Our many testimonials from satisfactory clients are proof of thi s. In order to keep up with various changes to tenancy legislation and marketplace movements, team membe rs participate in regular in-house and industry training workshops. The success of our organisation is based on continual improvement. We are proud to anno unce that our team, many of them who have been with us for many years, have completed a comprehe nsive training course, developed Policy and Procedure Manuals and implemented quality management system s. Best Practice represents professional service, effective communication, prompt return on calls a nd messages, appropriately organised marketing campaigns, paying attention to detail and punctuality in attending all scheduled appointments. Implementing and completing best practice to achieve accreditation has been a huge under taking and is professionally rewarding for all of us. It represents a great team effort and we just had to tell y ou about it. You can have confidence in dealing with us—a company which focuses on customers an d our unique property management system, driven by our goal to continuously improve. C J Real Estate accredited system Excellence in Service guaranteed